Frequently asked questions
Everything important in one place: from registration and payments to setup, auto-renewal, and partner payouts.
Using Veytrix
What is Veytrix?+
Veytrix provides access to a protected VPN network. After activating a subscription, you receive a personal key that can be added to a supported app on your phone or computer.
How do I register and sign in?+
Create an account with your email and password or use Telegram sign-in when available. For a regular email account, a code from your email may be requested during sign-in as an extra security check.
How do I buy a subscription?+
- Sign in to your account.
- Top up your balance with online payment.
- Choose a plan and period.
- Confirm the purchase — access and your key will appear in the dashboard.
How do I connect after buying?+
Open “My subscriptions”, copy your key, or use QR/apps and add the profile to Hiddify, Happ, or another compatible client. Do not share your key: it is personal to your account.
Money and renewal
How do I top up my balance?+
In your dashboard, click “Top up online”, enter the amount, and complete payment on the payment provider page. Once confirmed, the money is added to your account balance.
Payment completed but my balance did not change. What should I do?+
Do not pay again immediately. Refresh your dashboard and check the payment status. If the balance is still unchanged, contact support with the date, amount, and payment ID — card details, CVV, and SMS codes are never needed.
How does auto-renewal work?+
Enable auto-renewal for the subscription you need. When it expires, the system will try to charge the next period from your balance and extend access. If the balance is insufficient, renewal will fail — top up and renew from the dashboard.
Renewal and failure notices are sent through the account channels available to you, including email and Telegram when connected.
Access and devices
Where can I see active devices?+
Open the “Devices” tab in your dashboard. It shows connections linked to your active subscriptions and the available management actions.
How many devices can I connect?+
The limit depends on your plan. The exact number is shown in the subscription card and on the plans page. Do not share one key with strangers, as this can lead to access restrictions.
Why was I signed out?+
A session may end after access is revoked, a password change, or browser cookies being cleared. To avoid signing in again on every device, enable the remember-me option when available and keep the site cookies.
Rewards and payouts
How does the regular referral link work?+
Your link from the “Profile” section invites regular users. When an invited user tops up their balance, your referral percentage is credited to your regular account balance. The invited user also receives bonus days on their first plan purchase under the program rules.
What does the partner program do?+
A partner gets a separate link from the “Partner program” tab. Rewards from referred users’ top-ups are kept in the partner balance and are not used for subscriptions from the regular balance.
How do I request a payout?+
- Open “Partner program”.
- Enter the amount and choose instant transfer or card.
- Enter only your phone number for instant transfer or your card number.
- After approval, an administrator will send the payout to the details you provided, and the result will appear in your history.
Never enter your CVV, card expiry date, PIN, or SMS codes.
What happens to a payout request?+
The requested amount is temporarily reserved from the partner balance while the request is reviewed. If approved, the payout is sent to the selected details. If declined, the reason appears in the request history and the reserved amount returns to the available balance.
Safety and support
Can I request a refund?+
Payment for a correctly activated and used service is generally non-refundable. If you were charged twice, your balance was not credited, or a subscription was not activated because of a service error, contact support and we will review the payment and situation.
What is prohibited?+
Do not use the service for spam, phishing, malware, password cracking, port scanning, fraud, copyright infringement, or other unlawful activity. Access may be limited or closed for abuse.
Where should I ask for help?+
Open the “Support” tab and create a ticket. Describe the issue, page, and time it happened. Never send your password, full access key, card details, or verification codes.
Contact support
We can help with payments, access, subscriptions, or payouts.